Smart support: Leveraging AI chatbots for student and staff queries

Join IT leaders from Durham University and explore how their AI-driven chatbots are transforming IT and enrolment support in education. This session is designed for leaders, IT professionals, and service teams aiming to improve user experience and efficiency. They will share their journey of curating content to deliver accurate answers, enabling chatbots to cut response times, manage routine queries, and free staff for complex tasks. Gain practical insights into implementation, benefits for students and staff, and how AI delivers scalable, smarter support across institutions.