Amazon Expectations vs. Campus Reality: Closing the Gap with Data-Driven Solutions

Today's students expect Netflix-level personalization and Amazon-style convenience — seamless, customized and mobile-first. But, more than half say their institution's digital experience doesn't measure up. This gap isn't just frustrating; it's costly. Our 2025 Student Digital Experience Survey reveals that 47% have missed critical deadlines due to fragmented systems and  32% would reconsider their college choice based solely on digital experience. This session presents eye-opening data on the widening "experience gap" between student expectations and institutional reality, then explores how institutions are addressing this challenge through Campus Experience Platforms (CXPs). We'll explore how CXPs connect students, faculty, staff and alumni in one personalized digital hub while enabling institutions to reduce digital sprawl and operational overhead. Whether you're evaluating your current digital ecosystem or planning a consolidation strategy, you'll leave with actionable data, proven approaches and practical takeaways from institutions that have successfully closed the experience gap.