2C: Strengthening Empathy Interviews: Purpose, AI, and Application

Increase your improvement team’s capacity to meaningfully plan for and use empathy interviews, including strategies for using AI without losing the human touch. Participants will learn how to identify a clear and specific purpose for empathy interviews and backwards plan towards that purpose. We’ll discuss common missteps of empathy interviews and how to avoid them. Participants will explore the use of AI to create questions and analyze data while remaining human-centered. Previous experience with empathy interviews is not required, but this is not a 101 "how to" session.