Build Positive Relationships and a Positive Work Environment Within Your Administration Team/Office

Build Positive Relationships and a Positive Work Environment Within Your Administration Team/Office is a professional development workshop from Critical Agendas that takes a refreshingly targeted approach — focusing specifically on school administration and office staff, a group that is often overlooked in school-based professional learning. This session recognises that the administration team is the front door of any school, and the quality of relationships within that team directly shapes the experience of students, parents, and staff who walk through it. Presented by Sally Learey, a renowned keynote speaker, author, and education consultant with qualifications in training, positive psychology, coaching, and counselling, this workshop is packed with practical frameworks for building stronger workplace relationships and navigating difficult conversations with confidence. Participants will explore the GROW, AFFIRM, and PEA frameworks for managing difficult conversations, the SBI (Situation–Behaviour–Impact) process for giving effective feedback, and strategies for cultivating positivity, credibility, and collaboration in the workplace. Sally brings a unique personal and professional perspective to her work — as the author of seven books and a mother of a son with special needs including ASD, she combines evidence-based positive psychology approaches with genuine empathy and lived experience. Her sessions are consistently praised by participants, with administration teams describing the training as 'the best professional coaching we have ever received.' The workshop covers communication skills, attitude and mindset, the practical magic of gratitude, and collaboration strategies that reduce friction and enhance teamwork. For school administration teams looking to strengthen their internal culture and create a warmer, more professional front-office experience, this session delivers immediately usable tools in an engaging, supportive format.